Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and RunSite, a service operated by an individual developer ("we", "us", or "our"), governing your access to and use of the RunSite cloud platform available at runsite.app and dashboard.runsite.app (the "Platform"). Operator information and contact details are available on our About page at runsite.app/about.

By creating an account, clicking 'I agree', or otherwise accessing the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, you must not create an account or use the Platform. We reserve the right to update these Terms at any time. Material changes will be communicated by email and by updating the 'Last updated' date above. Continued use of the Platform after the effective date of any change constitutes acceptance of the revised Terms.

RunSite is a Platform-as-a-Service (PaaS) providing managed cloud infrastructure, including but not limited to:

• Web application hosting and deployment pipelines (Web Services, Static Sites).
• Managed relational and in-memory databases (PostgreSQL, Redis).
• Scheduled job execution (Cron Jobs).
• Object and file storage (S3-compatible storage).
• SSL certificate provisioning and custom domain management.
• Platform API and CLI tooling.

We reserve the right to modify, expand, or discontinue any feature or service component at any time. Where we discontinue a service you actively use, we will provide at least 30 days written notice, except where immediate action is required for security or legal compliance reasons.

To use the Platform, you must register an account and provide accurate, complete, and current information. You agree to:

• Maintain the confidentiality of your login credentials and not share them with any third party.
• Be solely responsible for all activity that occurs under your account, whether or not authorised by you.
• Notify us immediately at support@runsite.app if you become aware of any unauthorised access to or use of your account.
• Ensure that all users accessing the Platform under your account comply with these Terms.
• Keep your account information (including billing details and contact email) accurate and up to date.

We recommend enabling two-factor authentication (2FA) on your account. We will never ask for your password via email or support channels.

You may use the Platform only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited:

• Hosting, transmitting, or distributing content that is illegal, defamatory, fraudulent, or infringes upon any third-party intellectual property or privacy rights.
• Sending unsolicited communications (spam) or operating services designed to facilitate spam.
• Distributing malware, ransomware, spyware, or any malicious software.
• Conducting, facilitating, or enabling distributed denial-of-service (DDoS) attacks or any form of network abuse.
• Mining or generating cryptocurrency without explicit prior written consent from RunSite.
• Circumventing or attempting to circumvent any security, access control, or rate-limiting mechanism of the Platform.
• Using the Platform in a manner that adversely affects the performance, availability, or stability of shared infrastructure for other customers.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Processing, storing, or transmitting payment card data in a manner inconsistent with PCI-DSS requirements.
• Any activity that violates applicable EU or national law, including but not limited to GDPR, the EU Digital Services Act, and anti-money-laundering regulations.

Violation of this policy may result in immediate account suspension or termination without refund, at our sole discretion. We will cooperate with law enforcement authorities in investigations of illegal activity.

You retain all rights, title, and interest in and to any code, data, files, databases, configurations, or other content you deploy to or store on the Platform ("Customer Content"). We do not claim any ownership rights in Customer Content.

You grant RunSite a limited, non-exclusive, royalty-free licence to host, store, process, and transmit Customer Content solely as necessary to provide the Platform services to you. This licence terminates when you delete the relevant content or close your account.

You represent and warrant that: (a) you own or have the necessary rights to Customer Content; (b) Customer Content does not infringe the intellectual property or other rights of any third party; and (c) Customer Content complies with all applicable laws.

All rights in the Platform itself — including its software, APIs, user interface, design, documentation, and branding — remain the exclusive property of RunSite and are protected by applicable intellectual property laws. You may not copy, modify, create derivative works from, reverse-engineer, or extract any part of the Platform.

Payments for paid plans are processed by our third-party payment processor, who acts as Merchant of Record (MoR) for all transactions. As MoR, the payment processor is the legal seller of record, is responsible for collecting and remitting applicable taxes (including VAT), and issues all invoices and receipts directly to you. RunSite is the service provider. By subscribing to a paid plan, you authorise the recurring charge of the applicable fees to your selected payment method.

• Subscription fees are billed in advance on a monthly or annual cycle, as selected at checkout.
• Usage-based charges (e.g., compute overage, storage) are billed in arrears at the end of each billing period.
• All prices are displayed inclusive or exclusive of VAT as required by applicable law. VAT and other applicable taxes are calculated and collected by our Merchant of Record at the point of purchase and will be itemised on your invoice.
• Because our payment processor acts as MoR, their applicable terms of service may govern the payment transaction. You may receive invoices and payment communications from our payment processor rather than from RunSite directly.
• We reserve the right to change pricing with a minimum of 30 days written notice. Price changes take effect at the start of your next billing cycle.
• Failure to complete payment may result in service degradation or suspension after a reasonable grace period. We will notify you before any suspension.

All fees are non-refundable except: (a) where required by applicable EU consumer law; (b) as described in our Service Level Commitment in Section 7; or (c) in cases of billing error, which you must dispute within 60 days of the invoice date by contacting support@runsite.app. Refund processing is handled by our Merchant of Record; we will initiate the process on your behalf upon receipt of a valid request.

Right of withdrawal for consumers: if you are a natural person acting for purposes outside your trade, business, or profession ('consumer') and you purchase a subscription, you have the right to withdraw from the contract within 14 days of the date of purchase, in accordance with the EU Consumer Rights Directive (2011/83/EU), unless you have expressly requested and we have commenced performance of the service within that period.

We target high availability for all platform services. Our current uptime commitments and service credit entitlements for eligible paid plans are detailed in our Service Level Agreement (SLA) document, which is incorporated by reference into these Terms.

• Scheduled maintenance windows communicated with at least 48 hours advance notice are excluded from uptime calculations.
• Downtime caused by Customer Content, customer-side configuration errors, or factors outside our reasonable control (including force majeure events) is excluded.
• Service credits are your sole and exclusive remedy for uptime failures and must be requested within 30 days of the relevant incident.
• Service credits are applied to future invoices and have no cash value.

The full SLA, including current uptime targets and credit schedules by plan tier, is available upon request at support@runsite.app.

To the extent that you store or process personal data (as defined under GDPR) of third parties on the Platform, you act as the Data Controller and RunSite acts as the Data Processor. In this capacity:

• RunSite will process such personal data only on your documented instructions and as necessary to provide the Platform services.
• RunSite will implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction.
• RunSite will assist you in responding to data subject requests and in fulfilling your obligations under applicable data protection law.
• RunSite will notify you without undue delay if it becomes aware of a personal data breach affecting your data.
• RunSite will delete or return all personal data upon termination of the agreement, at your choice, unless retention is required by law.

A full Data Processing Agreement (DPA) is available upon request at support@runsite.app. Customers subject to GDPR may be required to execute a DPA as a condition of using certain platform features. Our sub-processor list is maintained and available upon request.

Each party may receive information from the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). Confidential Information does not include information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was rightfully known before receipt; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or court order.

Each party agrees to: (a) use the other's Confidential Information solely to exercise its rights and fulfil its obligations under these Terms; (b) protect it with the same degree of care used for its own confidential information, but no less than reasonable care; and (c) not disclose it to third parties without the disclosing party's prior written consent, except to employees or contractors who need to know it and are bound by equivalent confidentiality obligations.

We warrant that: (a) we have the legal right and authority to enter into and perform under these Terms; (b) the Platform will perform materially in accordance with our documentation; and (c) we will not knowingly introduce malicious code into the Platform.

Except as expressly stated above, the Platform is provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that all defects will be corrected.

Nothing in these Terms excludes or limits any statutory rights that cannot be waived under applicable EU consumer protection law.

To the maximum extent permitted by applicable EU law, neither party shall be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages.

Subject to the paragraph below, our total aggregate liability for all claims arising under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by you to RunSite in the 12 months immediately preceding the event giving rise to the claim; or (b) EUR 100.

Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable EU or national law; or (d) wilful misconduct or gross negligence.

You agree to indemnify, defend, and hold harmless RunSite and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Platform in violation of these Terms.
• Your Customer Content, including any claim that it infringes the rights of a third party.
• Your violation of any applicable law or regulation.
• Any misrepresentation made by you in connection with these Terms.

These Terms remain in effect for as long as you have an active account with us.

• You may terminate your account at any time by deleting it from the dashboard or by contacting support@runsite.app. Termination takes effect at the end of your current billing period unless you request immediate deletion.
• We may suspend your account immediately if we have reasonable grounds to believe you are violating these Terms, including the Acceptable Use Policy, or if required for security reasons. We will notify you of the suspension and the reason.
• We may terminate your account with 30 days written notice for any reason, or immediately in cases of material or repeated breach of these Terms, illegal activity, or non-payment.
• Upon termination, your access to the Platform will cease. We will delete your Customer Content and personal data within 30 days of account closure, unless a longer retention period is required by applicable law.
• Provisions of these Terms that by their nature should survive termination — including Sections 5, 8, 9, 10, 11, 12, and 15 — shall survive termination.

Neither party shall be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, embargoes, internet infrastructure failures, or actions of third-party service providers outside our reasonable control.

The party affected by a force majeure event will: (a) promptly notify the other party; (b) use commercially reasonable efforts to mitigate the impact; and (c) resume performance as soon as reasonably practicable. If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected services by written notice.

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Before initiating formal proceedings, each party agrees to attempt to resolve any dispute through good-faith negotiations for a period of 30 days after written notice of the dispute is provided.

If informal resolution fails, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in the EU/EEA, you may also be entitled to use the European Commission's Online Dispute Resolution (ODR) platform, accessible at ec.europa.eu/consumers/odr.

If you are a consumer, nothing in this section affects your rights to bring proceedings in the courts of your country of residence under applicable EU consumer law.

• Entire agreement: these Terms, together with the Privacy Policy and any applicable DPA or SLA, constitute the entire agreement between the parties regarding the Platform and supersede all prior agreements.
• Severability: if any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
• Waiver: failure by either party to enforce any provision of these Terms shall not constitute a waiver of the right to enforce that or any other provision in the future.
• Assignment: you may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
• Notices: we may send notices to the email address associated with your account. Legal notices to RunSite must be sent to support@runsite.app and are effective upon confirmed receipt.
• Language: these Terms are written in English. In case of conflict between translated versions and the English version, the English version shall prevail.